How to place an order


The procedure to place an order is quite simple. Hereby the step by step guide:

  • Pick the items you want to order by clicking the button “Add to cart” in the specific product page.
  • When all the items of your interest are added to the cart you may check the cart by clicking the cart icon on the top-right of the website and check “View Cart“.
  • In this page you may check all the items you added, you can remove items or you may change the quantity. You can see also the total cost of your products. Attention: this total is still without the shipping taxes and/or payment method commissions or discounts.
  • If you have a promo/coupon code you may add it in this page inside the specific field.
  • If you need to add other items to the cart you may keep shopping the website, if everything is correct you can go forward by clicking “Proceed to checkout“.
  • At this point you’ll be asked to fill the form out with your billing details and, if different, your shipping details. Attention: don’t use fake data since we need to contact you back to discuss the payment method and because that address will be the one whereas the package will be shipped to. Once everything is correctly filled the total price will be updated with the shipping fee which may vary depending where you are. You may complete the procedure by clicking “Place Order“.
  • Within few minutes you should receive an automated email from “FarmaciaItalianaGenova” with the Order details. If you don’t receive it please check the spam folder.
  • At the same time we will receive the order on our end and in a short time (ONLY IN WORKING DAYS) we will get back to you in person (via email) to ask you the payment method you prefer the most. Check the Payment Method page to see our payments, promotions and commissions.
  • Once the payment method is set and once we will receive the money the order will be processed. Normally the processing is done within the next 24h in working days.
  • Once processed the items will be shipped to you.
  • For big orders and big packages the shipping modalities will be discussed in private.
  • For any issue contact us

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